The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.
JOB TITLE: Customer Service Representative
REPORT TO: Customer Service Manager
DATE REVIEWED/MODIFIED: 052022
PRIMARY RESPONSIBILITIES:
- Order processing and backlog management
- Handling daily customer orders using Allegro ERP system, Oracle.
- Co-ordinate between Allegro and respective customers for follow-up on orders, shipments, documents etc. Some of customers require to use their own ERP system for uploading EDI invoices or environment data.
- Communicate with Allegro factory and HQ contacts for above issues.
- Sample management
- Co-ordinate sample request from respective sales and distributors. Use Allegro internal system for ordering.
- Sample delivery tracking and arrange local parcel services if needed.
- Communicate with Korea sales and HQ marketing for any issues.
- General responsibility
- Assist and support Sales and CS team for administrative works.
- Office supplies management
- Team meeting arrangement
EDUCATION AND/OR EXPERIENCE:
- Preferred experience working in semiconductor or related CSR job
- Experience in multi-tasking sales and administrative processes
- Working in an international environment.
POSITION QUALIFICATIONS:
- Good communication skill
- Fluent in verbal and writing English
- Multi-tasking capability
- Self-starter able to work with minimum instructions.
- Open-minded, flexible, dynamic and team player
- Proficient in Microsoft Office Applications (Excel, PPT, Outlook and Word).
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