Mainly responsible for the supervision and management of the Company’s billing system, and the collection of its long-term and short-term receivables, including the management and direction of the day-to-day activities of the department.
Billing
1. Directs, supervises and motivates staff to ensure achievement of the Department’s objectives and timely delivery of services to clients and to support higher Management in its decision-making and other strategic functions.
2. Prepares, maintains and submits to superior monthly reports on the performance and accomplishments of his department, and such other reports as may be required periodically.
3. Directs, supervises, and evaluates the Installment Billing Coupon System (IBC) and the Short Message System (SMS) and maintains contact and harmonious working relationship with the outside service providers.
4. Oversees the regular preparation and sending of all notices and reminders to the customers based on established criteria and delivery schedules.
5. Ensures efficient records and files management by seeing to it that documents are complete and fully accounted for, including the proofs of receipt for IBC booklets, rescission letters, and other important notices sent to customers.
6. Evaluates on a regular basis the services rendered by accredited couriers and messengerial contractors, and submits a periodic report to superior regarding their performance.
7. Checks and validates service billings submitted by outside service contractors prior to processing for payment.
8. Handles the billing and collection of amounts due from other debtors of the Company such as, but not limited to, lessees of park and building premises.
9. Resolves immediately all cases of unidentified or unreceipted collections and/or remittances made by customers thru the banks (or other payment centers) and assists in the monthly or periodic bank reconciliation to prevent their accumulation to unsatisfactory levels.
10. Receives and entertains customers’ complaints on matters pertaining to billings and resolves them with dispatch.
B. Collection
1. Monitors the results of collection efforts regularly and submits to superior a monthly report on the overall collection performance of the department, and such other reports as may be required periodically by his superior.
2. Coordinates and monitors all activities pertaining to collection of accounts under the Accounts Receivable Management System.
a. Supervises the collection staff in all aspects of their work, particularly the scheduling of accounts for collection.
b. Recommends new collection strategies and schemes for the attainment of performance and cost targets.
3. Oversees on a regular basis the review and verification of all documentation on cancelled contracts, and schedules the reopening of forfeited lots for resale in accordance with established policy and standard operating procedures.
4. Consults and coordinates with external counsel on the collection of difficult accounts necessitating drastic action, or any matters which could put the Company at risk of potential liability or damages in case of a lawsuit.
5. Takes charge of delinquent accounts with interment which are due for vault transfer and undertakes all actions necessary to effect such transfer and repossession with proper documentation and coordination with other departments.
6. Represents the Department and/or the Company in meetings and conferences with collecting banks and payment centers; and also in connection with inquiries, investigations, litigations and other legal or administrative cases relating to the functions of the Department.
7. Receives and attends to customers’ concerns on matters pertaining to collection, payment arrangements, status of accounts, contract cancellations and reinstatements, etc. and acts on them immediately.
8. Promotes ethical behavior and creates a culture of ethical compliance among his subordinates, especially honesty and transparency, in all dealings with the clients, sales agents, and co – employees.
9. Ensures that complete records of the department’s transactions and correspondences with external and internal customers are maintained through the use of proper, systematic records management system. Answers all letters received from customers or colleagues, whether physical or electronic, promptly.
Job Types: Full-time, Permanent
Salary: From Php35,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Education:
- Bachelor's (Required)
Experience:
- Billing & Collection related: 5 years (Required)
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