Job description
Job Title: Remote Relations Manager
Type: Contract, Hourly
Location: Remote
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Reports to: Department Manager
About Us:
Are you passionate about customer service and interested in the real estate industry? Ziprent, a fully remote property management company, is expanding into new markets and we're looking for talented Remote Relations Managers to join our team!
As a Remote Relations Manager, you'll work with our team of fun and supportive individuals to provide excellent customer service to our tenants and landlords. You'll play an essential role in our daily operations, including resolving tenant issues, communicating with landlords, and coordinating property repairs.
Our ideal candidate has excellent communication skills, the ability to work independently and prioritize tasks, and experience in a fast-paced, metrics-driven environment. If you're tech-savvy, fluent in Spanish and English, and have a RE Salesperson License or experience with real estate and property management, that's even better!
If you're ready to join a dynamic team and be part of a growing company, we want to hear from you. Apply today and help us make a difference in the world of property management!
About the Role:
This is a remote, full-time property management position. The role involves handling a high daily volume of emails and calls, so feeling comfortable communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive, and we are constantly working to improve our processes.
Essential Job Functions:
- Working with current tenants to resolve any issues that come up during their tenancy
- Communicating with landlords as to the status of their property(ies)
- Fielding questions (via email, phone, and text) for our active listings
- Assisting with new owner onboarding
- Coordinating property repairs
- Describing our process to interested owner leads
- Scheduling photographers
- Writing new listing copy
- Meeting all key performance indicators (KPIs)
- Other duties as assigned
Required Skills and Qualifications:
- Ability to work independently and prioritize tasks
- Fluent in English (written and verbal)
- Experience in a fast-paced, metrics-driven environment
- Proven track record of great customer service experience (bonus points for tech/start-up or real estate customer service/support)
- Excellent verbal and written communication skills - able to explain complex issues in simple terms and adapt your tone for different users
- Tech-savvy (ability to troubleshoot software, understanding and experience using VOIP, excellent information literacy)
- A quiet place to work from with good internet
- Previous experience in a high-volume sales, CSR, or helpdesk role
Preferred Qualifications:
- RE Salesperson License
- Spanish and English Speaking
- Experience with Real Estate and property management
- Previous remote work experience
- Experience with Front (Email Management Tool)
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
Key Performance Indicators (KPIs):
- 95% call answer rate
- Minimum of 7 hours checked into phones during an 8-hour shift
- Average of 70 email replies/shift (1,400/month)
Position Schedule:
Preference will be given to those who can accommodate the following:
- Wednesday - Sunday 1 PM-10 PM Pacific Time
- OR Friday - Tuesday 1 PM-10 PM Pacific Time
We are an equal opportunity employer and welcome candidates of all backgrounds to apply.
Job Type: Full-time
Pay: Php326.00 - Php543.00 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Weekends
Supplemental pay types:
- Bonus pay
- Performance bonus
- Yearly bonus
Experience:
- property management: 1 year (Preferred)
- remote work: 1 year (Preferred)
- real estate: 1 year (Preferred)
Language:
- English (Required)
